Where we ship
Root & Harmony ships from Northport, Alabama. We deliver across the United States and to 27 countries internationally, including Canada, the United Kingdom, Australia, most of Western Europe, and parts of Asia. If your country is not available at checkout, email us at info@rootandharmony.com and we will let you know when it is.
Free US shipping over $75
Every order over $75 ships free anywhere in the United States. That includes the 90 day supply, which qualifies on its own. Below $75, standard US shipping starts at $4.90 and the exact rate for your order is calculated and shown at checkout before you pay.
International shipping
International orders are quoted live at checkout by USPS or DHL Express, based on the weight of your order and where it is going. Free shipping applies to United States orders only. Any customs duties, import taxes or handling fees charged by your country are set by that country and are the responsibility of the person receiving the order.
Processing time
Orders are usually packed and handed to the carrier within 1 to 3 business days, Monday to Friday, excluding public holidays. Orders placed over a weekend or a holiday are processed on the next business day. You will get a confirmation email when you order and a second email with tracking as soon as your parcel is on its way.
Delivery time
Once your parcel has shipped, United States delivery normally takes 3 to 7 business days with Economy and 2 to 5 business days with Standard. International delivery normally takes 7 to 21 business days depending on the destination and on customs. These are carrier estimates, not guarantees.
Tracking your order
Your shipping confirmation email contains a tracking number and a link. Tracking can take up to 24 hours to show its first scan after the label is created, so if it looks quiet on day one that is normal. If your tracking has not updated for more than 5 business days, email us at info@rootandharmony.com with your order number and we will chase it with the carrier.
Missing, late or damaged parcels
If tracking shows your order as delivered but it is not with you, check with anyone else at the address and with your local carrier office first, as parcels are often held there. If it still does not turn up, contact us within 7 days of the delivery scan and we will sort it out. If your pouches arrive damaged, send us a photo and we will replace them.
Wrong address
Please check your shipping address carefully before you place an order. We can usually correct an address in the first few hours, so email us straight away if you spot a mistake. Once a parcel has shipped we cannot redirect it, and orders returned to us as undeliverable are refunded minus the original shipping cost.
Questions
Any question about a delivery, email us at info@rootandharmony.com and a real person will answer.
